Shipping Information
At Streamline, we are committed to providing you with a seamless shopping experience. Here are the details of our shipping policy:
Free Shipping Across Australia
All orders are delivered free of charge throughout Australia using Australia Post. This includes all handling and GST, with no hidden fees or costs unless otherwise specified.
Delivery Areas
Please note that we only ship within Australia.
Remote Locations
Deliveries to remote areas within Australia may be subject to additional charges. We will contact you if any extra fees apply, giving you the option to proceed with the payment or cancel your order for a full refund.
Express Delivery
Currently, express delivery is not offered as a standard option. If you require express delivery, please contact us to discuss your needs and any potential additional costs.
Dispatch and Delivery Times
Orders are shipped within 24 hours of receiving cleared funds. Delivery times typically range from 2-7 business days, depending on your location. Please ensure your delivery address is correct to avoid delays or additional charges.
| Sydney, Melbourne, Adelaide | 1-5 business days |
| Newcastle, Brisbane, Canberra, Geelong, | 2-6 business days |
| Perth, Hobart, Darwin | 3-8 business days |
| Non Metro VIC, NSW, SA | 5-12 business days |
| Non Metro WA, TAS, QLD | 4-13 business days |
| Far North WA, Far North QLD and NT | 7-16 business days |
Urgent Orders
If you have an urgent order, please contact us directly to arrange expedited shipping. Additional charges may apply for this service.
Defective or Damaged Items
We take great care to ensure all items are defect-free. If you receive a defective item, contact us immediately for a replacement at no cost. If your goods are damaged during shipment, let us know so we can resolve the issue promptly.
Undeliverable or Refused Shipments
If your order is undeliverable or the provided address is incorrect, you will be responsible for the cost of re-shipping to the correct address. We will contact you to obtain the correct address and approval for the additional shipping charge. Alternatively, you can choose to cancel the order for a refund, minus a 15% restocking fee and our shipping costs.
For any questions or concerns about your delivery, please feel free to Contact Us.